
State Farm® Insurance Agent Chuck Swenson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Paower Lor
July 11, 2025
"Awesome state farm agent!!!"
Sara Tibbits
July 3, 2025
"Chuck and team are great!!"
"We’re glad you had a great experience with Chuck and the team. Thank you, Sara!"
Charlie
July 3, 2025
"Best in the business"
"Thank you so much, Charlie! We appreciate your support!"
Nicole Mattison
July 2, 2025
"Working with Rachel Hansen has been a breeze. Highly recommend"
"Thank you for your recommendation, Nicole! "
Jason
July 2, 2025
"I’ve always had a fantastic experience working with Nicole at Chuck Swenson’s State Farm office. She’s incredibly knowledgeable, professional, and consistently goes above and beyond to ensure everything is clear and well taken care of. Whether I have a quick question or need help making changes to my policy, she is always prompt, courteous, and genuinely helpful. It’s rare to find someone who combines expertise with such a warm, personal touch. I highly recommend working with Nicole—she’s a true asset to the team!"
"Thank you for the wonderful feedback, Jason! We’re so happy to hear Nicole has been helpful and friendly every step of the way. We appreciate your recommendation."
Emily Abraham
July 1, 2025
"Ana is always so helpful and answers any questions that I may have. I recommend going to this agency- you will be very pleased!"
"Thank you so much for your kind words, Emily! We're happy to hear Ana was helpful. We appreciate your recommendation!"
Julie Frey
July 1, 2025
"I have had many dealings with Chuck Swenson's State Farm and have had excellent service from everyone I have dealt with there. I highly recommend this agency!"
"Thank you so much for your kind words and recommendation, Julie! We’re happy to hear you’ve had excellent experiences with our team. We appreciate your support!"
Lara Jean Wood
June 28, 2025
"Sucky Chucky and his Crew failed me entirely after my 16-year-old son was struck by another State Farm-insured driver. Instead of investigating fairly, State Farm pinned 25% liability on my son, citing only "speed" without considering the evidence I provided. For eight long months, I was denied direct communication with the claims adjuster, forced to deal with express reps who could only repeat the predetermined liability split. Every piece of evidence I submitted to prove my son’s innocence was ignored, and they refused to investigate from my perspective. When I sought help from my new agent, Chuck Swenson, I was met with shocking indifference. His dismissive response—“We don’t do anything policy or claims related; we just babysit the staff”—made it clear they had no intention of advocating for their clients. Transferred back to the Princeton office, I demanded to speak to Chuck directly. His so-called "solution" was insulting: accept the liability decision, with years of higher premiums, or take the matter to conciliation court. Neither option addressed the lack of communication or fair consideration I desperately needed. Chuck provided no advocacy, no support, and no effort to resolve the issue. Attempting to fight this battle alone, I spent months trying to get the claims department to acknowledge my evidence. Knowing Chuck and his team had no problem collecting our $780 in monthly premiums (not including coverage for our two homes), I tried contacting him again. Yet, Chuck was never in the office, and his staff’s promises to investigate were hollow. Eventually, I received an email from Chuck falsely claiming that two claims managers had already explained their decision—this never happened. Not once did claims communicate with me or explain their rationale. This was exactly why I needed Chuck, but he and his team failed to advocate or even ensure basic communication. Chuck Swenson and his crew showed no interest in customer service, advocacy, or resolving complex claims situations. Instead, they abandoned me while continuing to collect premiums. As someone who worked for State Farm, I know agents can and should do much more to assist their clients. Chuck’s disregard for his customers’ needs is a stark warning: if you’re considering insurance for peace of mind during claims, think again. Chuck and his crew won’t look out for you. Buyer beware. After eight months of relentless stress, migraines, and frustration, I finally escalated the issue on my own to someone senior in State Farm’s management. Only then was a call made confirming that the other driver was 100% liable for the accident. Let that sink in—this resolution came entirely *despite* Chuck Swenson and his crew’s utter failure. They didn’t help me advocate or ensure justice for my son. They collected my premiums but abandoned me when I needed them most. This nightmare should serve as a wake-up call: if it could happen to me, it could happen to anyone. Buyer beware—your agent might not fight for you when it counts. Mine did not!"
"We wish you the best moving forward. "
Alaa Dridi
June 13, 2025
"We just started our insurance with State Farm, and working with Nicole has been a great experience. She was incredibly helpful, patient, and professional throughout the entire process. Nicole took the time to explain everything clearly and made sure we felt confident in our coverage. Highly recommend her to anyone looking for a knowledgeable and caring insurance agent!"
"Thank you for the great review! We’re glad to hear you had a wonderful experience with Nicole. Welcome to State Farm!"
Patrick Fossum
June 12, 2025
"Nicole Simoneau made the entire process seamless and simple. Got quotes from other places that were more expensive, less thorough, and slower. Highly recommended!"
"Thanks so much for your awesome review, Patrick! I’m really glad to hear you found the process easy and that we could save you some money. Your recommendation means a lot to us!"
Tami Schroeder
June 4, 2025
"I love the friendliness and options for lower insurance payments. Thanks"
"We are so happy to hear we were able to help lower your insurance payments. Thank you for the review Tami!"
Roger Anderson
June 3, 2025
"It was a good experience after dealing with my last agent. Everything went smooth. Nicole was easy to work with"
"We're thrilled to hear you had a great experience with Nicole. We appreciate your feedback and look forward to helping you again in the future, Roger!"
Dus Coy
May 28, 2025
"Brady took care of me and my family with our home and car insurance while having much knowledge on what each deductible would cost!"
"Thank you so much for the kind words! We’re glad Brady could help you and your family with your insurance needs. If you need anything else, just let us know!"
Ryan Cooper
May 16, 2025
"Dimitri was very kind and helpful throughout the whole process, definitely deserves recognition!"
"So happy to hear that, Ryan! Thank you for the review!"
Suzy Haluptzok
April 29, 2025
"Nicole was very knowledgeable and friendly! We hadn’t had homeowners insurance for awhile while adding on to our home, and she explained everything to us with detail. I would recommend her highly!"
"Thanks so much, Suzy! We’re glad to hear Nicole was able to help you with your homeowners insurance. Your recommendation means a lot to us! "
Mark Radeke
April 21, 2025
"Nicole, at State Farm Ins was a great help bundling our insurance!"
"We are happy to hear about your great experience working with Nicole. Thank you, Mark!"
Jane Hanson
April 15, 2025
"Nicole Explained different options I needed to decide on. She gave me plenty time to do so. All employees I talked to with State Farm we're very friendly and helpful. I look forward to using them as my insurance agent."
"Thanks for the awesome review, Jane! We're so glad to hear that Nicole helped you find the right options and that our team made a great impression. We can’t wait to work with you as your insurance agent!"
Lowell Doocy
April 2, 2025
"Very professional, welcoming agency. I transferred from another agency due to the closeness of my home. What a pleasant surprise. Rachel made me feel very welcome. All my questions were answered. Thank you."
"Thank you, Lowell! We look forward to work with you on all your future insurance needs. "
Dennis Wald
March 31, 2025
"My last email that was sent on the 14th that has been completely ignored by State Farm: I believe I will be doing what I can to file a complaint against this company. I am glad to be done as of how unfairly my family was treated. I’m glad to also see my dad a customer for over a decade as well has cancelled his four vehicle policy and my mom will be cancelling hers as well. That is a huge loss against State Farm. It just goes to show when customers are treated unfairly they don’t put up with it. I had to keep following up to begin with on 5 separate occasions to get this explained so I apologize about my lack in response as this hasn’t been a main priority for me because I couldn’t get a timely response prior to your email because I’m assuming I’m no longer a customer a response was put on the back burner. Again, I have been a customer for a very long time. But as a customer I couldn’t put up with this company any longer especially after receiving my last bill. I am very unhappy with this company and have been for sometime. For me, not being able to cover my husband on my insurance was the last straw. My rates kept going up without warning even know being locked in at a certain rate per month for x amount of time. I feel I never received discounts nor breaks as a customer. I know this is all that is talked about at State Farm but after being a customer for years I personally never experienced that. I was completely shocked and let down when I tried to use my insurance back in September when someone hit and ran my vehicle come to find out somehow my check was not applied to my account and I was unaware the day this incident happened, very conveniently. So there goes my vehicle unfixed. After paying for months, $100’s of my hard worked dollars went to this company and has been nothing but a fight when I go to use my “benefits” when something happens to vehicle. I mean this with no disrespect but it’s unbelievable what this company does to it’s customers. I’m not understanding why my last bill is $135 dollars. Especially after canceling within the month 2 weeks before my January bill was even due. I called on the 15th to state I was cancelling my insurance and not a thank you or sad to see you go. I will not be paying this company a single dime more. Thank you,"
Christian Anderson
March 26, 2025
"Had a great meeting with Rachel today! Chuck’s staff are always welcoming and provide the information and answers we need right away. Been with the agency a long time and not going anywhere. THANKS!!!"
"Thank you for your fantastic review, Christian! We're thrilled to hear about your great meeting with Rachel and appreciate your loyalty. "
Chelsea Kirchmeier
March 25, 2025
"Briana is great to work with!"
"Thank you for your review, Chelsea! We are happy to hear about your positive experience with Briana. "
Jacob Mickler
March 21, 2025
"10/10 would recommend. Coming from being an ex insurance adjuster myself, I ran into countless insurance agents across the country that sold some terrible insurance policies with awful coverage. However, my experience with Nicole from the Chuck Swenson agency was different. She went above and beyond to make sure everything at my new home had the correct coverage if the unforeseen ever happened. She was extremely thorough and explained EVERYTHING. She was not pushy in the slightest and did not try to sell me any endorsements or extra coverages that I did not need. I will be using her for all of my insurance related needs moving forward."
"Thank you so much for your kind words, Jacob! We’re happy to hear about your experience working with Nicole."
kevin adamd
March 12, 2025
"I I don’t know what to say. I teared up reflecting on my afternoon at Chuck Swensons office. Going over the perfect personalized booklet they made for me to understand the ins. They let me hang out. The even gave me a water and even let me say a couple swear words. Definitely a better experience than the local jail. I bet Chuck would have helped with the car wash. Jill wouldn’t even let us try to have one. Definitely will go back. Just like jail. But I’ll be happy to go with State Farm. They even cover false arrests. See you soon Chuck.! I Heart you."
"Thank you so much for your heartfelt review! We're thrilled to hear that you had such a positive experience at our office. "
Rachael Carew
March 5, 2025
"Sondra was extremely helpful and very informative. Answered all my questions and even offered additional information for the future. Very pleasant and friendly!, Happy to join the State Farm family!"
"Thank you for your kind words Rachael! We look forward to working with you!"
Keith KCGustafson
February 25, 2025
"The team at Chuck Swenson - State Farm is always friendly and very helpful. Thank you all 🙏"
"Thank you, Keith. We strive to give the best customer service! "